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Return Policy

Last updated December 18, 2019

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date (unless the item was on backorder – then postmarked to the day of order fulfillment). All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@bt4s.us to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the UNALTERED ORIGINAL ITEM securely in its original packaging, and mail your return to the following address:

BT4S, LLC
Attn: Returns
RMA #
P.O. BOX 158
ARABI, LA 70032
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

Please Note
– A 10% restocking fee will be charged for all returns in excess of $100.00.
– Sale items are FINAL SALE and cannot be returned.
– BT4S.US reserves the right to refuse any returns at any time. Due to human error if your product is defective, you can request and exchange. Exchanges are subject to our discretion. No products will be considered for exchange or store credit if tampered with in any way.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
hello@bt4s.us

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